What you agree to

The trial lasts 30 days from the moment you start it. It is offered once per person, and a trial already taken, even a shorter one, counts as yours. It is tied to your email address: creating a new account does not open a second trial.

We ask for no card number to start the trial, and there is nothing to cancel. The site only accepts Interac e-Transfer: no payment card is stored anywhere.

The trial ends on its own after 30 days. It never turns into a paid membership, and no amount is ever charged to you.

For those 30 days, Victor, your butler, looks after you: he knows your protocol and your plans, remembers your conversations, adjusts what you ask him and lets you know on his own.

You also have your full protocol day to day, your training and meal plans, and the Peptiva Academy. The 20% member price and the member shipping rate are included during the trial; afterwards, they come with the subscription.

To open the trial, you also accept, through a separate box, audience measurement by Microsoft Clarity (see below). You can withdraw that agreement afterwards with “Manage measurement” at the bottom of every page: your trial continues.

Victor becomes the site assistant again, and your account becomes an ordinary account again. What you built stays in place, read-only: your protocol, your plans and your progress are waiting for you if you become a member later.

Victor keeps the thread of your conversations for 30 more days, then they are deleted.

At the end of your trial, if you have never been a member, you can become one at the welcome price: $65.00 for 12 months, or $17.50 for 3 months.

It is offered once, for 7 days after the trial ends, and it appears on the membership page when you are logged in. After that, it is no longer offered.

The membership is then renewed at the current price, only if you choose to: nothing is charged automatically.

The VIP membership is sold in two durations, 3 months or 12 months, at the prices shown on the membership page. The 3-month one can be bought again at will.

At the end of a 3-month membership, you can take another one, or switch to 12 months at the annual membership price. Neither membership renews on its own.

The membership lasts 3 months or 12 months from its activation, depending on the duration you bought. It never renews on its own, and nothing is charged to you at the end.

If you take another one while it is active, the new period is added to the end date: you do not lose a single day. When you move up to 12 months by paying the difference, the rest of the year is added, for 12 months in all.

A purchased membership is activated as soon as your Interac e-Transfer is confirmed. A membership included with an order that reaches the amount shown in the cart is activated when that order ships.

The 20% member price on products, with no code, all year long. The member shipping rate when fees apply. Your day-by-day protocol, your training and meal plans, Victor, your butler, and all of Peptiva Academy.

The member price does not add up with a promo code or a percentage reward: the more advantageous one applies, never the sum. The quantity discount, the survey reward and your Peptiva Dollars, on the other hand, are added on top.

Its price is shown on the VIP page and in the cart. The membership is always paid at that price: the member price, codes and the survey reward do not apply to it. Your Peptiva Dollars, however, can pay part of it.

Once activated, the membership is never refundable, in whole or in part, even if you do not use it to the end. It is personal and cannot be transferred to another account. If your account is closed, the membership ends with it.

If the order that gave you the membership is cancelled or disputed, the 12 months it added are removed from your membership.

A reminder lets you know 7 days before the end, unless you have unsubscribed from our commercial emails. After that, the member benefits stop; your tracking, your plans and your history stay in your account.

You receive them when a friend you invite places their first order, and the friend who creates an account with your invitation link receives $20.00 (see below). Your purchases themselves do not earn any.

When you pass the Expert exam of the Peptiva Academy, you receive $25.00 in Peptiva Dollars, once per person.

At checkout, you choose to use your balance. It can pay up to 50% of what remains to be paid once discounts are deducted, shipping excluded, including part of the VIP membership. It is added on top of your discount: it is not a code.

Your balance does not expire. It can never be exchanged for money and cannot be transferred to another account.

Dollars you used on a cancelled order return to your balance. Conversely, Dollars that an invited friend earned you are taken back if their order is cancelled, refunded or disputed. If they have already been spent, the difference is deducted from your next earnings, and My account shows it.

Your Peptiva Dollars are tied to your account. If it is closed, your balance is lost: it is neither paid out nor carried over to another account.

Your invitation code is in My account. The friend you invite enters it at checkout on their first order, and they also get a discount, shown at checkout. Each customer can use another customer's code only once.

When someone who has never ordered from us places a first paid order that includes at least one pen. The reward is granted a few days after payment, once the order is final; the exact delay is shown on the Invite your friends page.

Peptiva Dollars, added to your balance: $25.00 for each friend you invite, except for the 3rd and 5th, where you choose between $40.00 and 6 more months of VIP. You have 30 days to choose. A reminder is sent 7 days before the deadline, and without an answer the Dollars are added automatically.

A reward you have already earned, or one waiting for your choice, keeps the terms that applied when you earned it. A reward not yet earned follows the current grid: for example, the 5th invited friend gives the choice described above, no longer the former fixed amount.

The extra amount for VIP members is withdrawn: everyone receives the same rewards, subscriber or not.

A friend who creates an account with your invitation link receives $20.00 in Peptiva Dollars, added as soon as they sign up and usable from their first order. This bonus is given only once per person, and never to a second account with the same email inbox.

The same person entitles you to only one reward, whatever the number of accounts or orders. Inviting yourself is not eligible: a second account, an order paid by the person who invites, the same address or the same phone number. Unusual cases are checked by hand before being granted.

If your invited friend's order is cancelled, refunded or disputed, the reward is taken back: from your balance, or from your next earnings if it has already been spent. The 6 VIP months chosen for the 3rd or 5th invited friend are taken back the same way.

The survey is offered to accounts with a verified email address. To start it, you accept these terms and, through a separate box, Microsoft Clarity audience measurement (see below): it is a condition of the survey, as it is of the 30 days with Victor.

Allow at least 5 seconds per question and 90 seconds in total. A control question checks your attention: one wrong answer leaves you a second chance, a second one closes the survey without a reward. Written answers must be real sentences.

A $10.00 discount, once per person: a second account opened with the same address does not receive another one. It is valid for 3 months and applies automatically to your next order, with no code.

It is added on top of your best discount, on products only: never on the VIP membership or on shipping.

It is not a Peptiva Dollar: it does not go into your balance, and any part exceeding the amount of your products is not carried over. If the order is cancelled, the discount is returned to you, until its expiry date.

A pen with a defective mechanism: plunger, dial, cartridge, or a manufacturing leak, confirmed by our team. This is about the pen itself, never about an effect or a result.

A mechanism defect, or a manufacturing leak, should be reported within 15 days of delivery. A package or pen broken when you open it, within 48 hours.

Write to contact@peptivacanada.com with your order number and a photo of the pen. You can also use the Contact us page: our team answers you by email, and you attach the photo to your reply.

A pen damaged by poor storage, being left out of the fridge, heat, a drop or mishandling. The Quebec Consumer Protection Act applies in any case.

A replacement pen, at no charge, once our team has confirmed the defect. As for the rest of a shipped order, a covered problem is resolved with a replacement, never a refund.

They accompany what you asked for: verifying your address, resetting your password, confirming an order, reminding you of a transfer that has not arrived, confirming a payment, shipping your package and your personal protocol. They are factual and contain no promotion.

Trial-end reminders and membership offers, and Peptiva offers, go out only if you checked the matching box yourself. That box is never pre-checked, and declining it changes nothing about your trial, your order or your account.

The back-in-stock notice is sent only if you asked for it on the product page.

As a customer, you may also receive, without checking a box, emails linked to what you do with us: a cart left aside, a pen running low, your weekly summary, the upcoming end of your membership, and a reward to choose for an invited friend.

Each one carries an unsubscribe link, and the pen reminder can also be turned off in My account.

If you check the reminders box, you receive three emails, not one more: one when you have ten days left with Victor, one when two are left, and a recap at the end of your 30 days, with the membership offers. Each one is sent only once.

Every commercial email carries an unsubscribe link. It opens a page where a single button confirms your choice, with no need to sign in. You can stop only the trial reminders, or all commercial emails. In both cases, emails about your orders and your account continue.

You give it in the banner shown on your first visit, or by checking the audience measurement box when you start your 30 days with Victor or the My account survey: this box is a condition of both. Until you have accepted, nothing loads.

The “Manage analytics” link at the bottom of every page reopens the banner at any time. Your answer is kept for 12 months.